Privacy Policy

Conteneurs SEA Inc. is committed to providing its customers and users with services that comply with the law and are accessible in a secure manner, particularly with regard to respecting their privacy and protecting their personal information. To this end, we have implemented a confidentiality policy within our company that complies with the Act respecting the protection of personal information in the private sector (hereinafter “the Policy”).

The purpose of this policy is to inform you about how Conteneurs SEA Inc. collects, uses, transmits, stores, shares and protects your personal information when you use its web services.

In order to offer a personalized service, Conteneurs SEA Inc. may have access to some of your personal information. We ensure that each of our employees treats your information rigorously in compliance with the law and regulations in force in Quebec.

1. Definition of personal information:

Personal information is any information concerning a natural person that, taken as a whole or separately, allows that person to be identified.

2. Types of information collected

In order to optimize the services offered to its customers on the web, our company may collect certain personal information via this website, including:

• First and last name;
• Address;
• Email address;
• Telephone number;
• Identification of the person as an individual or merchant;
• Any other personal information that you voluntarily disclose in the space dedicated to comments as part of the correspondence;

Conteneurs SEA Inc. collects on the web only the personal information described above necessary in the performance of customer services and strictly to fulfill the purposes for which they are collected. No other use of the information is permitted by the company, unless you consent or if it is a case provided for by law. The information described above is voluntarily transmitted by the user of the website.

As will be more fully described, certain other information is collected automatically on our website.

3. Use and disclosure of personal information

Access to the personal information transmitted is limited to personnel working in accounting and administration and the use of the information is restricted to the purposes provided for in this policy.

Personal information transmitted voluntarily is retained throughout the business relationship with the client or for the purpose of processing correspondence sent via our website. When files are archived, access to digital or paper files that may contain personal information remains limited to authorized personnel only.

Data transmitted on the web will be retained for internal use only and will be destroyed on the web within a reasonable time to ensure the confidentiality of users of our website.

4. Reasons for which personal information is collected

Conteneurs SEA Inc. uses personal information as agreed at the time of collection or according to the scales established by law and regulations. Personal information collected on our website is used for the following purposes:

• Establish and enable the creation of a customer file;
• Update the customer file;
• Provide the services requested by the user, process correspondence, including requests for quotes and questions sent by users
• relating to the products and services offered by our company;
• Ensure administrative or accounting follow-ups;
• Allow the optimization of our services by notifying the user of new products and services that may be offered to them;
• Any other purpose for which you have consented;

5. Communication of personal information.

SEA Containers Inc. will not transmit to any third party the information transmitted voluntarily or collected automatically via this website except in cases where the user purchases a product sold by our company and requests that it be delivered. In the latter case, the user consents to the information necessary for delivery being transmitted to the carrier making the delivery (last name, first name, email address, delivery address, telephone number). The user explicitly consents to the transmission of his information to the various carriers such as Canada Post, FedEx, DHL, UPS, Purolator and any other trucking or transport company mandated by SEA Containers Inc.

As provided by law, our company may be required to disclose personal information following an order from a court of common law or administrative law, an organization duly authorized by law or in the cases provided for by the law and regulations in force.

6. Your consent

SEA Containers Inc. does not collect any personal information that allows you to be identified without having obtained your consent, subject to the exceptions provided for by law. Also, our company only collects the personal information necessary to perform the services to be rendered.

At any time, when collecting personal information, you have the right to refuse to communicate personal information to us, subject to the exceptions

provided by law. In addition, at any time and following the transmission of reasonable notice, you have the right to withdraw your consent to the collection, disclosure and transmission of personal information. However, such a situation could prevent Conteneurs SEA Inc. from offering you certain services or could limit their scope.

In some cases, Conteneurs SEA Inc. could, for secondary purposes, ask for your consent for invitations to events, sending promotions of services or products, etc. At any time, you can withdraw your consent without affecting the services provided by our company.

7. Security measures implemented for the retention of information:

Conteneurs SEA Inc. retains personal information in paper or digital format for as long as necessary to achieve the purposes set out in this policy. The nature of the service is taken into account in the retention period of the information.

Our company ensures compliance with the legal scales for the protection of personal information, whether during the collection of information or its transmission to a third party for the execution of the mandate. A destruction of the data transmitted by users will be carried out on the web at reasonable intervals in order to preserve the confidentiality of the data transmitted.

SEA Containers Inc. maintains a service for the prevention of incidents related to the respect of confidentiality.

8. Department responsible for the protection of personal information

In order to ensure the security and confidentiality of personal information, our company has a person responsible for the protection of personal information. His role is to monitor and supervise the management of personal information, to implement and maintain up to date internal policies as well as applicable procedures in addition to handling the management of any potential incident related to personal information. The contact details for the person in charge are as follows:

Name: Richard Audet
Phone number: 514-789-9111
Email address: [email protected]

9. User rights

At any time, you can request access to your personal information. You can request its modification or deletion. You have the right to withdraw or confirm your consent, to restrict the use of information concerning you or to obtain a copy of it. You can exercise any right provided for by law.

To exercise your rights, we invite you to make a written request to the person responsible for the protection of personal information at the contact information indicated in paragraph 8 of this policy.

10. Management of connection cookies (Cookies)

Conteneurs SEA Inc. may use cookies. A cookie or more commonly called Cookies is a file that is used to store data on your interactions on a website.

Cookies are used for analytical purposes to determine your preferences on how you navigate our website (e.g. language, province, country), to compile data on the number of users who visit our website, to improve the quality of our services, to facilitate access and navigation on our website and to analyze our performance.

You are notified when we use a cookie as part of your navigation on our website. You can disable cookies. However, this option could reduce the quality of your experience on our website.

Automatic data collection may also take place on our website. The elements collected in the manner described below cannot allow precise identification of the user.

SEA Containers Inc. may use “CAPTCHA” tests using question and answer authentication methods to restrict access to certain web pages, sections of the website and control access to them. Analytics services (e.g. Google Analytics) may be used to improve the performance of our website and collect information when a user accesses or browses our web page.

This information may include, among other things, IP address, identification of electronic devices used to access the website, your operating systems, data on the pages viewed, times and dates of visits, previously viewed pages, interests and user behavior on the web page.

11. Advertising

Conteneurs SEA Inc. uses the information collected in the manner described in section 10 of this policy for targeted advertising purposes.

Conteneurs SEA Inc. also uses Google ADS or any other advertising platform to promote the company’s products and services.

12. Scheduling appointments, meetings or customer follow-ups

Conteneurs SEA Inc. may use virtual meeting platforms for customer follow-ups or meetings. These platforms may include Zoom Webinar and Microsoft TEAMS.

13. Redirection to other sites

Conteneurs SEA Inc. advises you that this policy applies only when using its website. This policy does not apply to other websites that may be available via our website. Conteneurs SEA Inc. is not responsible for these sites and cannot protect their content, access or the protection associated with the information you may transmit to them. Any personal information transmitted to other websites is subject to their policy. We therefore invite you to read their policy.

14. Updating this policy

In order to comply with current laws and regulations, Conteneurs SEA Inc. regularly updates this policy. Please note that a notice may be sent to you to inform you of changes made to this policy. This policy is available on our website at all times and we invite you to consult it regularly.

15. Communication

For any questions related to this policy, we invite you to contact the person responsible for the protection of personal information whose contact information is described in paragraph 8.